WORKING PRACTICES

Overview

Continuity

  • Multiple dedicated service team members
  • Incidents are documented in the incident tracking system
  • Regular staff rotation between clients

Knowledge retention

  • Incidents are documented in the incident tracking system
  • Change logs are maintained
  • Regular staff rotation between clients
  • Knowledge system (Confluence)

Screening

  • All service team members are screened annually
  • VOG, Financial services profile

General knowledge gathering

  • Training when required and relevant (Classroom training, e-learning, OCS development environment).
  • As SAS Gold partner we attend regular SAS internal trainings and workshops.
  • Monthly team meeting of 4 hours for knowledge sharing.
  • Annual attendance at the SAS Global forum to meet with the SAS product developers.

Would you like to discuss the possibilities for your company? Contact Raymond Ebben via email or call +31 (0) 73 523 6000.

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